2013Forum Video Assist and Video Accessories
Services de réparation et de garantie pour les convertisseurs vidéo Decimator
Il y a 13 ans. Le matériel et les prix ont peut-être changé depuis.
Ce que le fil a révélé
- Lorsqu'un appareil Decimator nécessite une réparation sous garantie, contacter directement le distributeur américain ou Decimator Design est plus fiable que passer par des centres de réparation tiers dont les contrats de service peuvent expirer
- La garantie pour Decimator unités s'étend sur trois ans à partir de l'achat
- Shipping costs for warranty repairs can be substantial, ranging from $13 to $55 depending on origin and destination
- Replacement units received from the distributor may include hardware improvements such as updated power input circuits for spike protection and upgraded BNC connectors
- Delivery delays for replacement units can exceed one month due to stock shortages, particularly during distribution restructuring
- Shipping logistics issues can result in lost units despite successful delivery tracking, requiring USPS investigation and potential financial loss to the owner
Dépend de
- The discussion spans 2013 and references a period of distribution restructuring that may no longer apply
- Repair experiences depend heavily on which entity handles the service, and policies may have changed since these reports
- One account of unit loss in shipping involves USPS and may not reflect the distributor's responsibility
- Shipping costs and timelines vary by location and current stock levels