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ARRI Trinity/Artemis RCP firmware update failure on MacBook M1 with USB-A to USB-C cable

What the thread found

  • An operator using a MacBook M1 encountered a failure to recognize both the RCP and head during an attempt to update to firmware SUP 3.0.10.
  • The operator's setup used a USB-A to USB-C cable for connection.
  • Another operator asked clarifying questions about the cable type (USB-A to USB-C versus USB-C to USB-C) as part of troubleshooting.
  • The issue appears specific to the M1 Mac platform and this firmware version.

Depends on

  • Apple Silicon (M1 MacBook)
  • ARRI Trinity or Artemis system
  • SUP 3.0.10 firmware
  • USB-A to USB-C cable
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