2023From a Facebook group: The Steadicam Group
RT Motion focus module service and warranty support after Teradek acquisition, and UK service availability.
What the thread found
- Teradek continues to accept RT Motion modules for repair at their service center in Los Angeles.
- Out-of-warranty repair requires the customer to cover shipping to Los Angeles, repair costs, and return shipping, which becomes prohibitively expensive for European customers, especially for software-only issues.
- No local service partner for RT Motion in the United Kingdom was identified in the discussion.
Depends on
- Cost-effectiveness of out-of-warranty repair depends on geography and shipping distance.
- Whether an issue is hardware or software determines the actual repair scope and cost.