2018Forum Support forum
Repeated password reset requirement despite correct credentials
DisputedParticipants disagreed and reached no conclusion. Read the findings as positions, not as an answer.
What the thread found
- Browser autofill can cause login failures if it populates the username field with an outdated format that no longer matches the current account format.
- Using the same password across multiple devices can lead to unexpected login issues if devices handle credentials inconsistently.
- A password reset loop where the new password is immediately rejected can occur due to browser input formatting rather than actual credential problems.
Depends on
- The reports come from different users with potentially different root causes, making it unclear which scenario applies to any given situation.
- No confirmation provided on whether the ISP change mentioned in the original post had any actual connection to the login problems.
- The browser autofill fix was found by one user but may not resolve issues caused by device synchronization or other factors.