2011General Discussion forum
Communication delays and lead times when ordering motors from Heden Engineering
15 years old. Gear and prices may have changed since.
What the thread found
- Heden Engineering motors are noted for high quality and reliable performance.
- Email responses from Heden Engineering can take several weeks, with typical lead times ranging from one to two weeks after initial contact.
- Customer service from Heden Engineering has been reported as responsive once contact is established, including quick replacement of defective parts.
- Distributors carry stock and may provide faster purchasing options than direct ordering.
- Multiple orders from the same customer across different time periods are feasible despite communication delays.
Depends on
- The thread dates from 2011 and current business practices may have changed.
- Communication response times are anecdotal reports rather than official service level agreements.
- No information provided about current distributor availability or stock status.
- The experience of slow responses may be specific to the period when demand was high.