2013Video Assist and Video Accessories forum
Repair and warranty service options for Decimator video converters
13 years old. Gear and prices may have changed since.
What the thread found
- When a Decimator unit requires warranty repair, contacting the US distributor or Decimator Design directly is more reliable than going through third-party repair centers whose service contracts may expire
- Warranty coverage for Decimator units extends to three years from purchase
- Shipping costs for warranty repairs can be substantial, ranging from $13 to $55 depending on origin and destination
- Replacement units received from the distributor may include hardware improvements such as updated power input circuits for spike protection and upgraded BNC connectors
- Delivery delays for replacement units can exceed one month due to stock shortages, particularly during distribution restructuring
- Shipping logistics issues can result in lost units despite successful delivery tracking, requiring USPS investigation and potential financial loss to the owner
Depends on
- The discussion spans 2013 and references a period of distribution restructuring that may no longer apply
- Repair experiences depend heavily on which entity handles the service, and policies may have changed since these reports
- One account of unit loss in shipping involves USPS and may not reflect the distributor's responsibility
- Shipping costs and timelines vary by location and current stock levels