Anton Bauer battery communication failure with chargers

Gear

ZephyrCan I fly my Alexa or RED on a Zephyr?389

Master SeriesIs a used Master Series rig worth buying as a first big rig?191

BFDHow do I power my BFD receiver from my camera or sled?186

VoltCan I retrofit a Volt onto my existing sled or gimbal?168

ArtemisHow do I power my camera and accessories from an Artemis sled?166

MDRWhere can I mount my Preston MDR on my rig?143

ModulusIs there a Modulus option for HD wireless video?141

G-70Will my G-70 fit my vest, gimbal or sled?126

FI+ZCan I control iris and zoom wirelessly, not just focus?60

HU3Where can I get my HU3 repaired, refurbished or repainted?60

CineLiveHow do I pack and case my CineLive rig for transport?54

G-70XHow does the G-70X compare to Pro Titan, Xarm and other arms?46

Trinity 2Is Trinity 2 SUP 3.0 firmware safe to install or buggy?46

Ultra VestWhich vest should I choose for my body size, comfort and operator type?39

2015Batteries/Power forum

A battery displaying a NO COMM error message on both Quad and Titan chargers may have corrupted firmware in the battery pack itself
Ensuring the charger has Firmware version 5.8 or newer may help resolve communication issues with Anton Bauer batteries
Cleaning battery contacts does not resolve NO COMM errors caused by corrupted battery firmware
Corrupted firmware is a known recurring problem in HC and HCX series battery packs
Batteries with corrupted firmware that are still under warranty require factory firmware reset service from Anton Bauer

The solution applies specifically to Anton Bauer Dionic batteries and their Quad and Titan chargers
Only batteries within warranty period can be serviced by Anton Bauer for firmware reset
The exact cause of firmware corruption and failure rate across the affected series remains unspecified
Other batteries in the same series may continue working normally despite the problem occurring in some units