2016Follow Focus forum
M-One motor repair service delays and quality concerns
What the thread found
- Repair turnaround times from one repair service have extended to several months with repeated delays and broken promises for delivery dates.
- The same repair service ultimately failed to fix the motor on the first attempt, requiring the customer to send it elsewhere.
- A UK-based alternative repair service completed M-One motor repairs and returned them within two weeks.
- Multiple customers report experiencing multi-month delays from the same repair service, with some waiting six to seven months for their returned motors.
- Setting expectations with clear deadlines and following up with frequent phone calls may help accelerate repair service completion.
- Replacement pot and broken screw repairs may require sending to the original repair service rather than alternative providers.
- When the repaired motor finally arrived, it functioned properly for at least some customers.
Depends on
- The discussion centers on experiences with specific repair services rather than the motors themselves.
- No technical analysis of what caused the jerky motion or repair methods is provided.
- Success with frequent follow-up calls suggests the issue may be management or workflow-specific rather than technical capability.
- Some customers chose to sell their repaired motors immediately rather than retain them long-term.