2012Follow Focus forum
Shipping times and customer service experiences with M-One Digital motors from Loon Works
14 years old. Gear and prices may have changed since.
DisputedParticipants disagreed and reached no conclusion. Read the findings as positions, not as an answer.
What the thread found
- The manufacturer experienced production halts in 2011 that created significant order backlogs lasting several months.
- Shipping times for new motors varied widely, ranging from three weeks to six months depending on when orders were placed.
- Direct phone contact with the manufacturer was more reliable than email for getting responses and status updates.
- Repair turnaround times were reported as approximately two weeks when contact was successfully established by telephone.
- The manufacturer experienced communication difficulties including a full voicemail box and sporadic email responses during the period covered by these reports.
Depends on
- Reports span 2011-2012 and reflect conditions during a specific period of company transition and production issues.
- No information about current shipping practices or service quality after this timeframe.
- Repair experiences reported by only two individuals, limiting broader applicability.
- Some claims about repair delays are contradicted by faster turnaround reports from other users.