2020Monitors forum
Transvideo monitor repair service issues and spare parts availability
What the thread found
- Repair turnaround times at the Burbank location have been reported as extremely lengthy, with some monitors remaining in service for over eight months without status updates.
- Transvideo's U.S. distributor and the Paris headquarters operate independently, and customers should contact Paris directly for service rather than relying on intermediary channels.
- Spare parts for some monitor models, including the Rainbow, have been reported as unavailable, preventing repairs even when damage is diagnosed.
- Repair costs can be substantial, with main board and display replacements quoted around 1000 EUR plus shipping.
- Labor charges apply even when monitors are still under warranty.
- The company recommends contacting their support email or working with authorized service partners in specific regions for technical assistance.
Depends on
- Reports span from 2019 to 2020 and describe individual experiences rather than systematic policy reviews.
- The relationship between Transvideo's U.S. distributor and Paris headquarters remains unclear regarding responsibility and coordination.
- No information provided about warranty coverage terms or typical repair timelines under normal conditions.
- Specific technical failure modes described may not represent broader manufacturing quality issues.