2020Forum Support forum
Forum login failures despite correct password entry
What the thread found
- When signing out and attempting to sign back in, the system may reject the correct password repeatedly until the password is reset through the forgot password function
- A space character accidentally included in a stored password can cause login failures
- A mistyped username stored in the browser or password manager can prevent successful login
- Clearing all stored passwords and login credentials for the site from the browser or password manager may resolve repeated login rejection issues
Depends on
- The exact cause varies by case and may not be immediately obvious to the user
- Some users experienced the issue repeatedly even after multiple password resets