2011Industry Contacts, Info and Links forum
Modular 51 and Rock Steadi Gear bag ordering experience and customer service issues
15 years old. Gear and prices may have changed since.
What the thread found
- Modular 51 bags ordered through their website experienced significant delays of several months without communication from the company.
- The manufacturer of Modular 51 bags also produces Rock Steadi Gear bags under a different distributor.
- Rock Steadi Gear bags are functionally identical to Modular 51 bags but sold through an alternative channel.
- A distributor of Rock Steadi Gear reported prioritizing responses to customers and noted that manufacturing delays stem from large military and law enforcement contracts rather than service failures.
- PayPal dispute processes may prompt responses from vendors who otherwise remain silent.
- FikenCa Enterprise Services was reported as an alternative source for steadicam bags equivalent to Modular 51 products, with responsive phone-based customer service.
Depends on
- The thread discusses experiences from 2011 and may not reflect current business practices.
- Communication quality and fulfillment timelines from these companies are not systematically documented.
- Alternative sourcing options mentioned may no longer be operational or available.
- The claim that manufacturing delays are due to military contracts comes from a single business representative and remains unverified.