2026From a Facebook group: The Steadicam Group
Emergency contact and spare parts supply for Tiffen Steadicam® M-2 Center Post clamp and accessories.
What the thread found
- Tiffen Steadicam® serves North America from Burbank; no dedicated weekend or emergency hotline was reported by forum participants, though direct contact persons at the main office occasionally responded faster than general channels.
- Regional dealers and service centers provide quicker assistance; operators cited a Steadicam® workshop in Vancouver and the Australian distributor LEMAC as notably responsive.
- On-set backup: borrowing a Center Post or monitor clamp from a fellow operator has proven effective when parts fail during production.
- Preventive stocking: operators report that frequently failing small components—such as the monitor clamp on the M-2—should be carried as spares in the kit; Tiffen has provided replacement parts in a timely manner in other cases.
Depends on
- Response time varies by region and Tiffen department; no guaranteed out-of-hours support.
- Availability of regional service centers depends on location.