What the thread found

• Heden follow focus units requiring service must be sent to Sweden, as that is currently the only service location available.
• The manufacturer was actively working to establish licensed service stations in the United States as of 2017.
• Service turnaround times were reduced and service quality was improved following a management transition at Heden.
• Full service programs are available for the M26-T, M21VE (short version), M21VE-L, M26VE, and Carat models.
• The M26P model is end-of-life and no longer receives full service support, though limited parts availability may allow case-by-case repair options.
• Internal motor replacements on the M21VE are only possible with 256 encoders and 128 c-motion encoders.

Depends on

• This information is from 2017 and service center availability may have changed since then.
• The M28VP and early HLC units are no longer supported by the manufacturer.
• Service availability statements are subject to parts availability and specific unit conditions.

Parts

Follow Focus

Same gear or parts

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