What the thread found

• Multiple users reported extended delays in receiving repaired or serviced M1 motors from Loonworks, with wait times ranging from several months to over three years.
• Some users experienced successful and fast repairs with good communication from Loonworks, while others faced prolonged delays and unresponsiveness.
• Potentiometer failures appear to be a recurring issue in Loonworks motors according to multiple reports.
• Heden analog motors, particularly the M28vp model, were recommended as alternatives but production of that model has ceased.
• Preston and similar established manufacturers were noted as having better reputations for customer support despite higher prices.
• Legal action was reportedly necessary in at least one case to compel Loonworks to provide a working motor or refund.

Depends on

• The thread spans from 2012 and may not reflect current Loonworks operations or practices.
• Potentiometer replacement availability as a standalone part was mentioned as a rumor rather than confirmed.
• No Loonworks representative directly addressed the complaints in this discussion.

Parts

Follow Focus

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