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2005Video Assist and Video Accessories forum

Modulus video assist reliability and customer service experiences

21 years old. Gear and prices may have changed since.

What the thread found

  • A Modulus 3000 survived a significant impact when dropped from a moving wheelchair onto pavement, with only cosmetic damage to cooling coils and no functional degradation afterward.
  • One user maintained a Modulus 3000 continuously for approximately 10 years using high-voltage Aaton batteries up to 18.2 volts without experiencing any failures.
  • A service center reportedly had over 30 Modulus units awaiting repair at one time, suggesting potential reliability or support issues.
  • The Canatrans video assist unit was noted as a functional alternative with notably responsive customer service.
  • Product quality of the Modulus 2000 and 3000 units themselves received positive feedback, though repair turnaround times were criticized as inadequate.

Depends on

  • Reports are anecdotal and span different time periods without systematic documentation.
  • The discussion conflates product reliability with service center responsiveness without clear distinction.
  • Only one detailed failure account is provided, limiting generalizability.
  • No specific details given about what repairs were delayed or why the high queue existed at the service center.

Gear in this thread

Moduluscatalog

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